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VXI is guided by our Values:Excellence, Integrity, Teamwork, Agility and Inventiveness.

VXI recruits excited, enthusiastic applicants who are ready to be successful!  We create a fun learning environment with plenty of career growth opportunities.  Work in an environment where you can utilize your customer service skills and experience to help customers each and every day.  Your talents and contributions will be rewarded.  Come for the job, stay for the career! 

Join Team VXI

About the opportunity!

VXI Global Solutions is a leader in the call center industry! Now at 21,000 employees worldwide, VXI is known for its rock solid leadership development program, lucrative sales incentive program as well as other fun benefits such as prize giveaways, employee of the month program (with a reserved parking space) and so much more! VXI offers a fast-paced and fun environment, where all employees no matter what level, share the same common goal –success! If you are looking for a career and not just another job then VXI is the place for you to be! Our top performers earn between $15 and $20 an hour. Also, advancement opportunities are available based on your performance and not your tenure. VXI is a values driven organization centered around our associates and their success. What are you waiting for? Apply today!

Please come and visit us for more details about your opportunity to join our team today or proceed with your online application today!

About Us

VXI Global Solutions is a leading provider of business process and information technology outsourcing offering comprehensive services to its clients. Our company specializes in call center and BPO services, software development, quality assurance testing, and infrastructure outsourcing. Headquartered in the United States, VXI employs 21,000 people around the world including locations in China and the Philippines.

VXI creates custom solutions in business-to-business and business-to-consumer applications which allow clients to achieve success in their market goals. VXI applications leverage emerging and classic communication channels. Services range from complete call center services, to maintaining applications, to building solutions using superior tools and technologies.

Our Values and Culture

Excellence: Be the best in what we do.  Provide the best product and the most innovative solutions to our customers.  Strive for excellence.  Hire and develop the best.

Integrity: Say what needs to be said with respect.  Tell the truth.  Maintain honesty in every partnership.  Be prepared for full disclosure. Manage expectations realistically.  Practice personal and collective accountability.

Teamwork: Agree on a shared vision and work together for a common goal.  Treat each co-worker as a customer.  Value and recognize diversity.  Support and encourage communication.  Learn from experiences.  Reinforce ideas positively.  Challenge each other professionally.  Provide structure and leadership.  Respect each other.  Practice personal and collective accountability.

OVERVIEW

·         Resolve customer’s concern, promote Product and client Loyalty

·         Follows and complies to prescribed Work flow /Call Flow

·         Up-sell/Upgrade individual products and product packages to existing customers.

·         Ensure that incoming telephone calls are answered in a timely and professional manner.

·         Input the customer modification/sale onto a database thereby ensuring that the data entered is accurate.

·         Overcome objections from customers, in order to turn the call around and transition to a sale

·         Responsible for ensuring that primary matrices (TACR!FT and Revenues) are met through effortless customer experience.

·         Responsible in maintaining First call Resolution

·         Responsible to keep and uphold integrity in handling customer’s account information in each call

PRIMARY RESPONSIBILITES

Receive Inbound Calls and provide resolution to customer's initial request(s) and/ or concern(s)

Transition into Account Review and present/sell all available products/services to customer maximizing revenue

Meet/Exceed Company/Client Key Performance Indicators

Maintain an Acceptable Level of Performance Weekly/Monthly

REQUIREMENTS

·         6 months Inbound Sales/Customer Service experience

·         Exemplary Attendance Records with Previous Employers

DESIRED SKILLS

·         Communicates and listens effectively in a positive manner 

·         Ability to empathize and build rapport within the call which can help build a stronger, deeper connection between you and the customer that will produce effortless customer experience

·         Sincere conversations with the customer

·         Ability to build and gain the customers trust by listening & understanding, and where possible, exceeding their expectations

·         Ability to respond promptly to customer inquiries

·         Ability to keep detailed records of transactions and/or actions taken in customer’s account

·         Ability to demonstrates patience and willingness to help

·         Provide genuine effort to go the extra mile

·         Excellent Comprehension skills 

·         Ability to respond in a timely and professional manner through active listening

·         Ability to keep detailed records of transactions and/or actions taken in customer’s account

·         Ability to demonstrates patience and willingness to help

·         Provide genuine effort to go the extra mile

·         Effective Listening Skills

·         Excellent Comprehension skills

·         Ability to find appropriate solutions and recommendations that is suitable to customer’s needs

·         Ability to obtain and evaluate relevant information to handle product and service inquiries

·         Ability to approach and address problems logically and handle escalation requests. Follow through as necessary.

·         Possesses basic mathematical knowledge

·         Keen attention to detail and accuracy

·         Ability to select and explain the best solution to solve the problem

·         PC Literate

·         Skilled in accurate data entry

·         Familiarity with Operating Systems (Windows, Microsoft, DOS based apps, CRM etc)

·         Ability to handle multiple tools and Operating systems simultaneously without compromising the customer engagement

·         Shows eagerness by coming in to work on time regularly

·         Responds enthusiastically in customer’s inquiries

·         Demonstrates an ability to be well-organized, efficient and self-disciplined

·         Must be goal and results oriented

·         Demonstrates initiative and resourcefulness to meet work objectives

·         Represents a positive image of VXI through their behavior & conduct

·         Demonstrates the ability to build working relationships based on trust, cooperation and mutual support

·         Understands how their own work can impact on other team members and team performance

·         Build strong, trusting, and rewarding relationships, think creatively, solve problems, and resolve conflicts.

·         Cooperate with others and share relevant information and experiences

·         Responds positively to change and is open to new ideas, assignments, and approaches

·         Maintains effectiveness when confronted with new work situations

·         Shows flexibility in taking on new tasks or new ways of doing things

·         Adaptable to all kinds of personalities/people and schedules

·         Understands the value of confidentiality and sensitivity of Client information

·         Consistently exhibits 360 degree honesty in giving reliable solutions/answers to client’s inquiries and or issues

·         Protects client information and complies to house rules

·         Tailors communication by using statements to validate product benefits

·         Demonstrates an “I can I will” attitude

·         Consistently showing a positive enthusiastic attitude while displaying true empathy

·         Remains calm in demanding situations with the ability to defuse negative emotions

·         Demonstrates awareness of quality standards and conscientiously adheres to them

·         Validates details of customer information / account to clearly identify cause/s of complaint / discrepancy

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