Call Center Entry Level Management

We are growing and need professional leaders who wants to build their career.

If you have a passion for leading people to success in a tele-sales environment then you want to give VXI Global Solutions a try.

At VXI, we recognize that our employees are our most valuable asset.

Our leadership team is challenged with not only managing results, but also create a workplace where employees enjoy coming to work and strive for success. 

Overview

Responsible for the day-to-day operations of a team of Account Associates in a call center setting. Drive results to maximize company profitability in a way that develops and retains associates.

You’ll Receive

 Paid time off, a competitive salary, and comprehensive benefits package.

You’re Day to Day

·         Exhibit the VXI Culture of Performance and Core Values; Teamwork, Integrity, Excellence, Agility and Inventiveness by regularly applying as guiding principles in the decisions and actions chosen based on Reason, Record, and Circumstance. 

·         Meeting or exceeding Key Performance Indicators as set by senior leadership

·         Accomplishes team results by communicating job expectations; planning, monitoring, and appraising job results; coaching, counseling, and motivating employees; coordinating, and enforcing system policies, procedures, and productivity standards. 

·         Responsible for the day-to-day application of organizational policies and procedures. Recognizes and recommends operational improvements to increase agent performance. 

·         Avoid legal challenges by maintaining compliance with client service agreements and legal requirements. As well as, adhering to and promoting all policies as set in VXI’s Employee Handbook

·         Monitors performance of staff members according to established standards. 

·         May participate in hiring decisions and conduct performance appraisals. 

·         Other tasks and duties as assigned by the leadership team. 

Knowledge, Skills and Abilities You’ll Need to Succeed

·         Strong phone presence with exemplary customer service and/or sales skills. 

·         Able to coach and motivate in accordance with the VXI Performance Culture. 

·         Detail oriented. 

·         Familiar with contact center tools, systems, and methodologies. 

·         Strong MS Office skills including Word, Excel, and PowerPoint. 

·         Adaptable to swift program changes, developing the skills in proactive critical thinking and problem-solving.

Must Haves

·        Bachelor’s degree (not required)

·          Criminal Background check and Drug test upon hire

·         1 year of management experience

·         Management in a call center environment (Preferred)

VXI recruits excited, enthusiastic applicants who are ready to be successful!  We create a fun learning environment with plenty of career growth opportunities.  Work in an environment where you can utilize your customer service skills and experience to help customers each and every day.  Your talents and contributions will be rewarded.  Come for the job, stay for the career! 

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