Join the #VXIExperience!

VXI keeps constantly growing in our BPO in Guatemala and we are looking for new talent to launch this exciting opportunity!

If you take pride in providing customer service excellence! VXI is a great place to build your career!  

We are currently hiring high performing “Customer Care Sales Associates” for our many Fortune 500 clients.

Apply today and a recruiter will contact you for an interview

VXI is guided by our Values

Excellence, Integrity, Teamwork, Agility and Inventiveness.

Overview

As a Bilingual Customer Care Service Associate, you will receive inbound calls from customers with concerns related to telecommunications, internet and/or cable/satellite services. You must be willing to help the customers resolve their issues by being empathetic as well as a great listener. You are expected to provide them with outstanding world-class customer service.

Primary Responsibilities/Expectations

·         Provide customers with exceptional service during each interaction.

·         When necessary, you must be able to retain customers to create a long-term relationship with the service or product.

·         Address customer concerns and/or provide solutions via phone in a timely manner.

·         Up-sell products and services as required.

·         Adhere to all company guidelines regarding the delivery of service and support.

·         Maintain an excellent on-time attendance record (schedule adherence).

·         Properly document each customer interaction according to company standard operating procedures.

·         Meet or exceed Key Performance Indicators and Guidelines in addition to VXI Policies and Procedures.

·         Go beyond customer expectation and predict their future needs.

Education and Experience

·         Required High School Diploma

·         Required Excellent English written and verbal communication skills

·         Preferred 1+ years of customer service experience in a BPO or similar business environment.

·         Required solid and verifiable work history

·         Preferred Proficiency in Microsoft Office Products (Word, Excel, PowerPoint, etc.) and other computer-based systems

·         Required Familiarity with CRM systems and practices

·         Required exceptional phone etiquette and professionalism

·         Required Ability to type 25 words per minute with 65% of accuracy or above.

·         Required to be able to submit a background check, drug screen

Other Qualifications

·         Competitive nature (desire to excel)

·         Motivated by quality/integrity

·         Results-driven

·         Strong work ethics

Knowledge, Skills, and Abilities

·         Active listening skills and ability to build rapport.

·         Ability to follow direction/accept coaching

·         Ability to multitask and handle several system at the same time.

·         Ability to navigate multiple screens/programs

·         Ability to understand product details (satellite technology) at a consumer level

·         A positive out-going style.

·         A desire to learn and expand product knowledge as well as understand a wide array of telecommunication products.

·         Comfortable overcoming objections and obstacles to strike the right balance between uncovering opportunities, while delivering excellent customer service.

·         Exceptional time management

·         Knowledge of how internet speeds and bandwidth work

·         Strong communication skills: speak clearly, strong vocabulary skills, pleasant delivery, pleasant tone & temperament.

·         Understanding of streaming movies and/or TV shows on the internet.

Apply today and a Recruiter will contact you for an interview!

Management reserves the right to make amendments to said job description at any time. This description portrays in general terms the type and level(s) of work performed and is not intended to be all-inclusive, nor the specific duties of any one incumbent.