Are you ready to build your success, your career, create partnership with our clients our customers, leadership and makes a difference?

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VXI Global Solutions, is a leading provider of business process and information technology outsourcing offering comprehensive services to its clients. Our company specializes in call center and BPO services, software development, quality assurance testing, and infrastructure outsourcing. Headquartered in the United States, VXI employs 28,000 people around the world including locations in North America, South America, China and the Philippines.

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VXI creates custom solutions in business-to-business and business-to-consumer applications which allow clients to achieve success in their market goals. VXI applications leverage emerging and classic communication channels. Services range from complete call center services, to maintaining applications, to building solutions using superior tools and technologies.

What are the benefits working for VXI

• Competitive hourly PLUS lucrative incentive bonus structures*
• Abundance amount of opportunities. (In-house promotion)
• Discounted client product and services (if applicable)
• Medical, Dental, Vision,
• Fun, work, competitive environment

  
  

*Base pay of $11 an hour for our new line of business. Top performers earn up to $20 an hour with incentives!

Job Summary

Inbound Customer Service Representative will act as a liaison, provide product/services information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency. They’re patient, empathetic, and passionately communicative. Problem-solving also comes naturally to customer care specialists. They are confident at troubleshooting and investigate if they don’t have enough information to resolve customer complaints. The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.

General Duties & Responsibilities

• Provides customer support by phone, consumers. Serves as primary contact for inbound customer issues.

• Processes a high volume of consumer inquiries and services and resolves a targeted percentage of those inquiries.

• Troubleshoots customer problems, identifies root cause of problem and uses tool and resources appropriately to determine how to resolve customer problems.

• When unable to resolve problems in a reasonable amount of time, will escalate to appropriate resource.

• Tracks and documents inbound support requests and ensures proper notation of customer problems or issues.

• Meets standards of job, such as quality standards, adherence to schedule and average handle time.

• May provide guidance and/or mentoring to less experienced Customer Service Associates - Consumer.

• Other related duties assigned as needed.

General Knowledge, Skills & Abilities

• Knowledge of the company’s products, services and business operations to enable resolution of customer inquiries

• Excellent customer service skills that build high levels of customer satisfaction

• Excellent verbal and written communication skills

• Computer navigation and operation skills

• Demonstrates effective people skills and sensitivities when dealing with others

• Ability to work both independently and in a team environment

Requirements

• High school diploma or GED.

• Must be able to pass a background check and drug screen. We’ll review 7 year history

• Full Time position up to 40 hours per week

• Flexible working schedule.Schedule are subject to change due to our call volume nature

• Exemplary Attendance Records with Previous Employers.

• Excellent typing skills. Up to 25 WPH

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