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VXI is guided by our Values:
Excellence, Integrity, Teamwork, Agility and Inventiveness.
VXI recruits excited, enthusiastic applicants who are ready to be successful! We create a fun learning environment with plenty of career growth opportunities. We are seeking a highly skilled and effective leader who can manage growth, people and performance. Your talents and contributions will be rewarded. Come for the job, stay for the career!
About Us
VXI Global Solutions is a leading provider of business process and information technology outsourcing offering comprehensive services to its clients. Our company specializes in call center and BPO services, software development, quality assurance testing, and infrastructure outsourcing. Headquartered in the United States, VXI employs 28,000 people around the world including locations in U.S, China and the Philippines and now Jamaica.
VXI creates custom solutions in business-to-business and business-to-consumer applications which allow clients to achieve success in their market goals. VXI applications leverage emerging and classic communication channels. Services range from complete call center services, to maintaining applications, to building solutions using superior tools and technologies.
Our Values and Culture
Excellence: Be the best in what we do. Provide the best product and the most innovative solutions to our customers. Strive for excellence. Hire and develop the best.
Integrity: Say what needs to be said with respect. Tell the truth. Maintain honesty in every partnership. Be prepared for full disclosure. Manage expectations realistically. Practice personal and collective accountability.
Teamwork: Agree on a shared vision and work together for a common goal. Treat each co-worker as a customer. Value and recognize diversity. Support and encourage communication. Learn from experiences. Reinforce ideas positively. Challenge each other professionally. Provide structure and leadership. Respect each other. Practice personal and collective accountability.
Duties and Responsibilities:
· Respond to customer inquiries (via telephone, email, chat, social media and other mediums according to assigned team requirements)
· Answering Inbound calls, providing product information and selling our well-known communication/home entertainment client’s channels, content packages and Internet/Home Phone services to prospective customers
· Meeting or exceeding the client’s Key Performance Indicators and guidelines in addition to company policies and procedures (including daily weekly and monthly sales targets and Net Promoter customer satisfaction objectives)
· Must maintain an acceptable level of performance week over week, month over month
· Must be capable of working in a high energy, high pressure, fun professional environment that is focused on delivering exceptional sales results and high customer satisfaction
· Provide exceptional service to customers during each interaction
· Address all customer concerns and inquiries
· Engage customers in discovery dialogue designed to determine their needs and best programming, product or service selection
· Adhere to all company guidelines regarding the delivery of sales to customers
· Escalate problematic customer issues to management according to standard operating procedures
· Properly document each customer interaction according to company standard operating procedures
· Maintain an excellent on-time attendance record (schedule adherence)
· Adhere to company quality assurance guidelines and standard operating procedures
· Act with the highest levels of integrity and professionalism in each customer interaction
Requirements:
· Four-year degree from an accredited tertiary institution of higher learning (or an equivalent combination of education and industry experience)
· 1+ years of sales experience in a call center or similar business environment
· Excellent written and verbal communication skills
· Exhibit exceptional phone etiquette and professionalism
· Proficiency in Microsoft Office Products (Word, Excel, PowerPoint, etc.) and other computer-based systems.
Company Requirements (If successful):
· On condition of employment, you will be required to submit to a drug test.
· On condition of employment, you will be required to process a police record certificate.
· On condition of employment, you will be required to present the following;
This description portrays in general terms the type and level(s) of work performed and is not intended to be all-inclusive, nor the specific duties of any one incumbent. Management reserves the right to make amendments to said job description at any time.
