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VXI is guided by our Values:
Excellence, Integrity, Teamwork, Agility and Inventiveness.
VXI recruits excited, enthusiastic applicants who are ready to be successful! We create a fun learning environment with plenty of career growth opportunities. Work in an environment where you can utilize your customer service skills and experience to help customers each and every day. Your talents and contributions will be rewarded. Come for the job, stay for the career!
Join Team VXI
This is an exceptional (ground floor) growth and development opportunity for experienced Technical Support professionals. Be a pioneer member of the team for this new, Jamaican Business Process Outsourcing (BPO) call center. We are seeking talented Technical Support Representatives to assist the company’s leadership team in the delivery of technical support solutions and exceptional customer experiences on behalf of our clients.
Duties and Responsibilities:
· Respond to customer inquiries (via telephone, email, chat, social media and other mediums according to assigned team requirements)
· Provide exceptional service and support to customers during each interaction
· Address customer concerns and provide solutions to their technical issues
· Adhere to all company guidelines regarding the delivery of service and support to customers
· Assist in the sale of new products and services to customers and/or provide up-sell of products and services as required by company standard operating procedures
· Escalate problematic customer issues to management according to standard operating procedures
· Properly document each customer interaction according to company standard operating procedures
· Maintain an excellent on-time attendance record (schedule adherence)
· Adhere to company quality assurance guidelines and standard operating procedures
· Act with the highest levels of integrity and professionalism in each customer interaction
· Deliver service and support to end-users via remote connection over the Internet
· Interact with customers to provide and process information in response to concerns, and requests about products and services or computer’s performance.
Requirements:
· Hold a technical degree\certification OR…
· Students who are pursuing a technical degree\certification from an accredited institution of higher learning.
· Prefer 1+ years of experience in a call center environment and 1+ years of experience in a technical environment. However, recent graduates and current students are encouraged to apply.
· Proven technical skills in the areas of; personal computers and other electronic devices, networking, mobile products and applications.
· Proficiency in Microsoft Products (including but not limited to; Windows Operating Systems, MS Office Applications, Email Applications, etc.) and other computer based systems.
· Excellent written and verbal communication skills.
· Exhibit exceptional phone etiquette and professionalism.
Company Requirements (If successful):
· On condition of employment you will be required to submit to a drug test.
· On condition of employment you will be required to process a police record certificate.
· On condition of employment you will be required to present the following;
o Updated resume
o 2 passport size photos
o Educational qualifications
o Birth Certificate and Marriage Certificate (if applicable)
o Valid Government issued photo identification
o TRN & NIS cards
o P45 (if applicable)
Note: Please submit detailed work history (CV), including compensation history, Technical Certifications including but not limited to: A+, Network+, CCNA and CCNP etc.
This description portrays in general terms the type and level(s) of work performed and is not intended to be all-inclusive, nor the specific duties of any one incumbent. Management reserves the right to make amendments to said job description at any time.
