VXI recruits excited, enthusiastic applicants who are ready to be successful!  We create a fun learning environment with plenty of career growth opportunities.  Work in an environment where you can utilize your skills and experience to enhance the department each and every day.  Your talents and contributions will be rewarded.  Come for the job, stay for the career! 

About Us

VXI creates custom solutions in business-to-business and business-to-consumer applications which allow clients to achieve success in their market goals. VXI applications leverage emerging and classic communication channels. Services range from complete call center services, to maintaining applications, to building solutions using superior tools and technologies.

Our Values and Culture

Excellence: Be the best in what we do.  Provide the best product and the most innovative solutions to our customers.  Strive for excellence.  Hire and develop the best.

Integrity: Say what needs to be said with respect.  Tell the truth.  Maintain honesty in every partnership.  Be prepared for full disclosure. Manage expectations realistically.  Practice personal and collective accountability.

Teamwork: Agree on a shared vision and work together for a common goal.  Treat each co-worker as a customer.  Value and recognize diversity.  Support and encourage communication.  Learn from experiences.  Reinforce ideas positively.  Challenge each other professionally.  Provide structure and leadership.  Respect each other.  Practice personal and collective accountability.

Duties and Responsibilities: 

·         Assist the HR Manager with the implementation of new system projects e.g. HRMS, Employee Dashboard, Easy Clocking, Telecom activation and any other HR tools/     systems as needed Locally and Globally

·         Point of Call (POC) once a new system has been rolled out, work with Local IT and Global IT (software development) with regular updates e.g. changes, system updates, SOPs, issues, audit gaps

·         POC for HR Systems e.g. HRMS, Employee Dashboard, Easy Clocking, Telecom activation

·         Troubleshoot HR systems and tools and escalate issues to the HR Manager to seek resolution

·         Follow Global and Local technical maintenance protocols to ensure that the department’s systems are secure and ready for users

·         Coordinate and administrate the New Hire Employee Orientation and Onboarding Program

·         Creation and maintenance of Employee Files

·         Detailed and accurate filing and record-keeping - Oversees documentation and Records Keeping e.g. Filing and the updating of employee personal files

·         Input, update and maintain all employee data through the company’s internal HRMS

·         Prepares and distributes including but limited to job letters and other company correspondence

·         Prepare all documentations including but not limited to voluntary and involuntary leavers, transfers, promotion

·         Provide administrative information to the Finance Team and Human Resources in preparing payroll verification and changes for salary payments and deductions

·         Work with other departments (internal and external) in the coordination and delivery of Human Resource Services

·         Records and refers employment related issues to the Human Resources Manager

·         Assist in the administering of compensation and/or benefits policies and programs

·         Prepares and disseminates reports and recommendations related to various HR programs

·         Keep up to date with Human Resource Management techniques and standards by reading relevant journals, and attending relevant courses

·         Promote, market and raise the awareness of the Human Resources Department (company intranet, email etc.)

·         Ad hoc projects and/or any other assigned tasks at the request of the Human Resources Manager

Requirements:

·         Diploma in Human Resources Management or related field

·         Minimum of 18 months’ experience in the field of Human Resource Services

·         Proficiency in Microsoft Office Products (Word, Excel, PowerPoint, etc.)

·         1 year experience in a call center environment or similar business environment

·         Understanding of HR Operations and Human Resource Management Principles

·         Strong organizational and administrative skills

·         Significant experience in building and motivating employees

·         Extended problem solver

·         Creative thinker and Solutions orientated

·         Analytical skills

·         Ability to work within strict time frames and deadlines and in a fast-paced environment

·         Excellent written and verbal communication skills

·         HR Data metrics – experience in creating KPIs, SLAs and analyzing data

·         Basic understanding and experience in the use of HRMS, HR Tools and IT Systems

·         IT background is desirable

Additional Company Requirements (If successful):

·         On condition of employment you will be required to:

·         Submit to a drug test

·         Process a police record certificate

·         On condition of employment you will be required to present the following;

·         Updated resume

·         2 passport size photos

·         Educational qualifications

·         Birth Certificate and Marriage Certificate(if applicable)

·         Valid Government issued photo identification

·         TRN & NIS cards

·         P45 (if applicable)

·         Active NCB Account

This description portrays in general terms the type and level(s) of work performed and is not intended to be all-inclusive, nor the specific duties of any one incumbent. Management reserves the right to make amendments to said job description at any time.

Thank you for applying, the screening and selection process can be a lengthy process which means it may take some time for us to respond. If you are successful in the screening and selection process you will be contacted. Thank you for your interest in working with VXI!