VXI is guided by our Values:

VXI recruits excited, enthusiastic applicants who are ready to be successful!  We create a fun learning environment with plenty of career growth opportunities. We are seeking a highly skilled and effective Trainer who can deliver the ongoing client training, long-term improvement of employee skills. Your talents and contributions will be rewarded.  Come for the job, stay for the career! 

About Us

VXI Global Solutions is a leading provider of business process and information technology outsourcing offering comprehensive services to its clients. Our company specializes in call center and BPO services, software development, quality assurance testing, and infrastructure outsourcing. Headquartered in the United States, VXI employs 28,000 people around the world including locations in U.S, China and the Philippines.

VXI creates custom solutions in business-to-business and business-to-consumer applications which allow clients to achieve success in their market goals. VXI applications leverage emerging and classic communication channels. Services range from complete call center services, to maintaining applications, to building solutions using superior tools and technologies.

Our Values and Culture

Excellence: Be the best in what we do.  Provide the best product and the most innovative solutions to our customers.  Strive for excellence.  Hire and develop the best.

Integrity: Say what needs to be said with respect.  Tell the truth.  Maintain honesty in every partnership.  Be prepared for full disclosure. Manage expectations realistically.  Practice personal and collective accountability.

Teamwork: Agree on a shared vision and work together for a common goal.  Treat each co-worker as a customer.  Value and recognize diversity.  Support and encourage communication.  Learn from experiences.  Reinforce ideas positively.  Challenge each other professionally.  Provide structure and leadership.  Respect each other.  Practice personal and collective accountability.

Duties and Responsibilities:

• Monitors, coaches, tracks and evaluate trainees performance throughout the duration of the training up to and including nesting before being endorsed onto the Production Floor
• Facilitate training using appropriate adult learning techniques including but not limited to Presentations, CBT (Computer based training), Role plays, Videos, Provide feedback, Observation, Handouts and Visual aids
• Evaluate on a daily basis the progress and improvement of your trainees directly to the Training Manager      and or Operations Management Team
• Co-ownership with Operations, of trainee performance 30 days after classroom instruction
• Responsibility as the Supervisor for all trainees while in training and nesting until they are successfully endorsed onto the production e.g. coaching, monitoring attendance, payroll questions etc. (including dismissal with Human Resources)
• Enforce and Manage the Training      Attendance Policy
• Conduct additional client training as required to include but not limited to up skilling, refresher
• Training Administration and Reporting including but limited to, completion of Scorecard, Payroll, Peak Book, Mass Transfer form to Ops, Complete Class attrition report. Complete daily End of Day report (EOD). Follow up with Login requests. Test logins once received, Create Logins for Training Simulator.
• Complete two hours or Phone time per month
• Become cross-trained on a variety of programs & topics as needed
• Work other departments e.g. Shared Services, Finance, IT, Operations, Customer Experience and Facilities as needed
• Ad hoc requests at the direction of the Training Manager
• Expectation of travel overseas for training commitments e.g. Train the Trainer, Trainer certification
• Deliver training to new hires during the day, night and at the weekends as needed by the demands of the business

Requirements:

·         4 year degree in Human Resources, Education or a related discipline (or a combination of education and experience)

·         1 year experience in a call center environment or similar business environment

·         1-2 years as a trainer

·         Understanding of e-learning techniques

·         Understanding of adult learning principles

·         Strong organizational and administrative skills

·         HR Data metrics – experience in creating KPIs, SLAs and analyzing data

·         Significant experience in building and motivating employees

·         Experience in Coaching

·         Proficiency in Microsoft Office Products (Word, Excel, PowerPoint, etc.)

·         Extended problem solver

·         Creative thinker and Solutions orientated

·         Analytical skills

·         Ability to work within strict time frames and deadlines

·         Excellent written and verbal communication skills

Company Requirements (If successful):

·         On condition of employment you will be required to:

·         Submit to a drug test

·         Process a police record certificate

·         On condition of employment you will be required to present the following;

·         Updated resume

·         2 passport size photos

·         Educational qualifications

·         Birth Certificate and Marriage Certificate(if applicable)

·         Valid Government issued photo identification

·         TRN & NIS cards

·         P45 (if applicable)