Call Center Technical Support Representative

VXI is guided by our Values:Excellence, Integrity, Teamwork, Agility and Inventiveness.

VXI recruits excited, enthusiastic Customer Service Representatives who are ready to be successful!  We create a fun learning environment with plenty of career growth opportunities.  Work in an environment where Customer Service Representatives can utilize their customer service skills and experience to help customers each and every day.  Your talents and contributions will be rewarded.  Come for the job, stay for the career! 

Join Team VXI!

Overview
As a Customer Service Representative, you will receive inbound calls regarding customer concerns relating to phone, internet and/or TV cable services. Customer Service Representatives must be a great listener, be empathetic, and help resolve their issue. Customer Service Representatives will be assisting customers in crisis while offering outstanding world class customer service!

You’ll Receive

·       Competitive salary

·       Paid Training

·       Health Insurance (Medical, Dental, Vision​)

·       Fun Work Environment

·       Abundant Advancement Opportunities

·       Bi-weekly Production Incentives

Knowledge, Skills and Abilities You’ll Need to Succeed

·       Professional comportment and demeanor

·       Outstanding verbal communication skills

·       Knowledge of computers and MS Windows

·       Ability to navigate multiple screens/programs

·       Ability to multi-task

·       Ability to type 25 wpm

·       Ability to follow direction and accept coaching

·       Self-motivated and upbeat

·       Desire to work in a team environment achieving personal and team goals

·       Ability to work flexible hours, including weekends and evenings as required.

Other Things We Look For

·       Strong work ethic

·       Desire to be of service

·       Solid work history

·       Motivated by quality/integrity

·       Desire to excel

·       Must be able to pass a background check and drug screen

Must Haves

·       High School Diploma/GED (Must provide transcript)

·       One-year strong customer service representative experience (within a call center environment preferred)

This description portrays in general terms the type and level(s) of work performed and is not intended to be all-inclusive, nor the specific duties of any one incumbent. Management reserves the right to make amendments to said job description at any time. 

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