VXI Lubbock is GROWING. New Programs! New Business! New Opportunity!

Now Hiring Bilingual Spanish Customer Service Representatives Immediately!          

• Full Time Positions

• Day and Afternoon Shifts 

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VXI is guided by our Values: Excellence, Integrity, Teamwork, Agility and Inventiveness.

Job Summary

Provide customer support to consumers via telephone. Handle customer inquiries and resolve simple and basic support issues, such as balance/benefit inquires, card replacements, general use questions and PIN queries. Will need to understand and differentiate when a question is appropriate for customer service and/or referral to the applicable state agency(s).

General Duties & Responsibilities

• Provides customer support by phone, consumers. Serves as primary contact for inbound customer issues.

• Processes a high volume of consumer inquiries and services and resolves a targeted percentage of those inquiries.

• Troubleshoots customer problems, identifies root cause of problem and uses tool and resources appropriately to determine how to resolve customer problems.

• When unable to resolve problems in a reasonable amount of time, will escalate to appropriate resource.

• Tracks and documents inbound support requests and ensures proper notation of customer problems or issues.

• Meets standards of job, such as quality standards, adherence to schedule and average handle time.

• May provide guidance and/or mentoring to less experienced Customer Service Associates - Consumer.

• Other related duties assigned as needed.

Requirements

• High school diploma or GED.

• Must be able to pass a background check and drug screen. We’ll review 7 year history

• Full Time position up to 40 hours per week

• Flexible working schedule. 

• Exemplary Attendance Records with Previous Employers.

• Bi-Lingual Spanish preferred

• Excellent typing skills. 25 wph

 General Knowledge, Skills & Abilities

• Knowledge of the company’s products, services and business operations to enable resolution of customer inquiries

• Excellent customer service skills that build high levels of customer satisfaction

• Excellent verbal and written communication skills

• Computer navigation and operation skills

• Demonstrates effective people skills and sensitivities when dealing with others

• Ability to work both independently and in a team environment

#indeed