‍VXI Global Solutions is a leading provider of business process and information technology outsourcing offering comprehensive services to its clients. Our company specializes in call center and BPO services, software development, quality assurance testing, and infrastructure outsourcing. Headquartered in the United States, VXI employs 13,000 people around the world including locations in China and the Philippines.

VXI creates custom solutions in business-to-business and business-to-consumer applications which allow clients to achieve success in their market goals. VXI applications leverage emerging and classic communication channels. Services range from complete call center services, to maintaining applications, to building solutions using superior tools and technologies.

Our Values and Culture
Excellence: Be the best in what we do.  Provide the best product and the most innovative solutions to our customers.  Strive for excellence.  Hire and develop the best.

Integrity: Say what needs to be said with respect.  Tell the truth.  Maintain honesty in every partnership.  Be prepared for full disclosure. Manage expectations realistically.  Practice personal and collective accountability.

Teamwork:  Agree on a shared vision and work together for a common goal.  Treat each co-worker as a customer.  Value and recognize diversity.  Support and encourage communication.  Learn from experiences.  Reinforce ideas positively.  Challenge each other professionally.  Provide structure and leadership.  Respect each other.  Practice personal and collective accountability.
  
VXI recruits excited, enthusiastic applicants that are ready to be successful!  We create a fun learning environment with plenty of growth opportunities.  You want to work for a company where you're rewarded for your talents and contributions and can grow and create a career path. Also, work in an environment where you can utilize your customer service skills and experience to truly help customers each and every day. VXI can offer you this rewarding experience.  Come join our VXI team!
 
We offer the following: 
 

• Competitive salary
• Paid Training/Graduation Training Bonus
• Health Insurance (Medical, Dental Vision, 401K Savings,)
• Fun Work Environment
• Abundant Advancement Opportunities

VXI, a Fun place to Work, Learn and Grow!
 
   
 
Overview
Interface with customers via inbound calls offering outstanding world class customer service for the purpose of processing bill payments for various companies.

 
Qualifications/ Education

• High School Diploma/GED
• Associates Degree preferred
• One-year strong customer service background preferred
• One-year strong call center background preferred

Knowledge, Skills and Abilities 

• Greet customers in a courteous, friendly, and professional manner using agreed upon procedures.
• Listen attentively to customer needs and concerns; demonstrate empathy.
• Clarify customer requirements; probe for and confirm understanding of requirements or problem.
• Meet customer requirements through first contact resolution.
• Offer solutions to issues that are often non-standard/non-routine and require some clarification.
• Maintain broad knowledge of client products and services.
• Solve problems that are sometimes unstructured and that may require reliance on conceptual thinking.
• Confirm customer understanding of the solution and provide additional customer education as needed.
• Prepare complete and accurate work and update customer file as needed.
• Communicate effectively with individuals/teams in the program to ensure high quality and timely expedition of customer requests.
• Participate in activities designed to improve customer satisfaction and business performance.
• Knowledge of computers and MS Windows
• Ability to navigate multiple screens/programs
• Ability to multi-task
• Ability to type 20 wpm
• Professional comportment and demeanor
• Outstanding verbal communication skills
• Ability to follow direction and accept coaching
• Ability to manage stress
• Self-motivated and upbeat
• Desire to work in a team environment achieving personal and team goals
• Adaptable to swift program and shift changes
• Able to work flexible hours, including weekends and evenings as required.
• The ability to adapt in a fast-changing environment.  Must provide life examples of success in this area.
• Must possess the ability to work as needed and scheduled
• Must have the ability to perform job functions as required by program occupancy standards
• Must have the ability to read and navigate the computer systems/applications
   

• Strong work ethic
• Solid work history
• Motivated by quality/integrity
• Competitive nature (desire to excel)
• Must be able to pass a background check and drug screen
• Management reserves the right to make amendments to said job description at any time.
• Flexible with schedule to accommodate working in a 24x7 multi-cultural, diverse environment operating across international time zones

This description portrays in general terms the type and level(s) of work performed and is not intended to be all-inclusive, nor the specific duties of any one incumbent.