‍‍‍‍‍‍Must be available to work weekdays and weekends.

VXI Global Solutions is a leading provider of business process and information technology outsourcing offering comprehensive services to its clients. Our company specializes in call center and BPO services, software development, quality assurance testing, and infrastructure outsourcing. Headquartered in the United States, VXI employs 13,000 people around the world including locations in China and the Philippines.

VXI creates custom solutions in business-to-business and business-to-consumer applications which allow clients to achieve success in their market goals. VXI applications leverage emerging and classic communication channels. Services range from complete call center services, to maintaining applications, to building solutions using superior tools and technologies.

Our Values and Culture
Excellence:  Be the best in what we do.  Provide the best product and the most innovative solutions to our customers.  Strive for excellence.  Hire and develop the best.

Integrity:  Say what needs to be said with respect.  Tell the truth.  Maintain honesty in every partnership.  Be prepared for full disclosure. Manage expectations realistically.  Practice personal and collective accountability.

Teamwork:  Agree on a shared vision and work together for a common goal.  Treat each co-worker as a customer.  Value and recognize diversity.  Support and encourage communication.  Learn from experiences.  Reinforce ideas positively.  Challenge each other professionally.  Provide structure and leadership.  Respect each other.  Practice personal and collective accountability.

The Position is responsible for acquiring new DirecTV Customers per VXI and Client guidelines, as well as State regulations.

PRIMARY RESPONSIBILITIES:

·       Meeting or exceeding DirecTV Key Performance Indicators and Guidelines in addition to VXI Policies and Procedures.

·       Must maintain and acceptable level of performance week over week, month over month.

·       Management reserved the right to make amendments to said job description at any time.

QUALIFICATIONS:

EDUCATION:

High School Diploma/ GED

KNOWLEDGE, SKILLS AND ABILITIES:

·       Call Center & Sales background

·       Well-spoken

·       Strong customer service skills

·       Knowledge of computers and MS Windows

·       Professional Comportment and demeanor

·       Self-motivated and upbeat

·       Able to understand product details (satellite technology) at a consumer level

·       Adaptable to swift program changes

·       Ability to work flexible hours, including weekends and evenings as required.

·       Flexible with schedule to accommodate working in a 24/7 environment and international time zones

This description portrays in general terms the type and level(s) of work performed and is not intended to be all-inclusive, nor the specific duties of any one incumbent.  Not included are duties and responsibilities common to all supervisory positions, including the requirements to attend or conduct staff meetings; prepare status reports; make internal and outside contacts; schedule, assign and review work; promote good housekeeping; enforce safety rules, security regulations and standards of conduct; carry out equal employment opportunity policies; and to discipline, train, develop, and review the performance of subordinates.