Mobility Sales & Service (MSS)

VXI Global Solutions, LLC is a leading B2B provider of business process and information technology offering comprehensive services to our clients who are all Fortune 500. We specialize in sales and services, software development, quality assurance testing, and infrastructure outsourcing. VXI employs 23,000 people world-wide. We have dynamic customer interaction center that’s looking for a game changer like you!

Job Summary

The position is responsible for handling customer questions, complaints, sales and billing inquiries with the highest degree of courtesy and professionalism to resolve customer issues with one call resolution. Offers alternative solutions where appropriate with the objective of retaining customer's business. Handles business transactions in connection with activation of new customer accounts on a computer terminal. Communicates with customers using web-based tools and demonstrates the associated proficiency in typing and grammar. Makes financial decisions to protect/collect revenues and adjusts customer accounts. May be required to achieve a sales quota. Has broad working knowledge of company’s best practices and operations. Demonstrates continued and consistent proficiency in most of the skill sets utilized within the Call Center.                                              

Role and Responsibilities

§  Resolve customer’s concern, promote Product and client Loyalty

§  Follows and complies to prescribed Work flow /Call Flow

§  Up-sell/Upgrade individual products and product packages to existing customers depending on the need.

§  Ensure that incoming telephone calls are answered in a timely and professional manner.

§  Input the customer modification/sale onto a database thereby ensuring that the data entered is accurate.

§  Overcome objections from customers, in order to turn the call around and transition to a sale

§  Responsible for ensuring that primary matrices are met through effortless customer experience.

§  Responsible in maintaining First call Resolutions

§  Responsible to keep and uphold integrity in handling customer’s account information in each and every call     

Knowledge, Skills and Abilities You’ll Need to Succeed

• Professional comportment and demeanor
• Outstanding verbal communication skills
• Ability to build rapport utilizing effective probing questions
• Ability to learn product knowledge and troubleshoot to ensure quick resolution
• Intermediate knowledge of computers and MS Windows
• Ability to navigate multiple screens/programs
• Ability to multi-task
• Ability to type 25 wpm
• Ability to follow direction and accept coaching
• Self-motivated and upbeat
• Desire to work in a team environment achieving personal and team goals
• Ability to work flexible hours, including weekends and evenings as required

You’ll Receive

• Competitive Salary
• Eligible for Performance Incentives
• Paid Training - $16.50 per hour
• Health Insurance (Medical, Dental, Vision, 401K)
• Fun Work Environment
• Abundant Advancement Opportunities

Other Things We Look For

• Strong work ethic
• Desire to be of service
• Solid work history
• Motivated by quality/integrity
• Desire to excel
• Must be able to pass a background check and drug screen

Must Haves

• High School Diploma/GED
• 2 years Customer Service experience preferred and/or 1 year in sales support and 1 year within a call center environment preferred

You will love our fun work environment and endless opportunity for growth!

Stop into our College Park Location to find out how you can become a VXI Superhero!