Customer Service Representative at VXI Global Solutions - Offer Letter

Your overall goal is to effectively diagnose the customer’s needs and to provide world class support/solutions, while ensuring high satisfaction.

You will:

• Assist and educate customers with warranty information/services, answer questions and troubleshoot issues with home appliances,
• Communicate and explain the value and benefits of services to customers by establishing relationships and building strong rapport.
• Personalize each call with our listen, care, connect strategies
• Resolve customer concerns, prevent future issues, and promote client’s services in a respectful and professional manner
• Accurately log customer interactions into systems; update logged information in a timely manner in order to track assessment completion, general inquiries and/or resolution
• Assist and educate customers with warranty information and services, troubleshooting issues with their appliances, and answering all questions regarding their home appliances

VXI Benefits:

• Full Health Insurance (Medical, Dental, & Vision)
• Abundant Advancement Opportunities
• Cell phone benefits for employees - $25/month per line for unlimited phone, text and data. restriction may apply
• Referral for Life Program ™- Referee receives a residual bonus every pay period for you and your referral.
• TV programs employee discounts – If applicable, employee receives TV program at an employee discounted rate.

Knowledge, Skills, and Abilities You’ll Need to Succeed

• Previous experience to, or a willingness to work in a customer-facing environment
• Proven problem resolution skills
• Prefer some sales experience as well
• Outstanding verbal communication skills
• Ability to build rapport utilizing effective probing questions
• Ability to learn product knowledge and troubleshoot to ensure quick resolution
• Ability to type 25 wpm
• Ability to follow direction and accept coaching
• Self-motivated and upbeat
• Desire to work in a team environment achieving personal and team goals
• Ability to work flexible hours, including weekends and evenings as required

Must Haves

• High School Dipolma/GED
  

• Minimum of 1 year's tenure at last 3 employers

• Customer solutions focused

• Motivated by quality/integrity

• Desire to grow and excel

• 1 Year of related Experience (within a call center environment preferred)

• Exemplary and verifyable attendance records with previous employers

• Excellent communication and articulation skills
• Willingness to take receive 50+ calls per day
• Eager and Willng to come to work

Job Type: Full-time

Pay: $14.50 per hour