Job Description

The Call Center Recruiter is the first point of contact for all prospective hourly employees. In this role, s/he will act as liaison between the prospective employee, the Recruiting Team and Hiring Managers while ensuring that the candidate experience is positive and productive.

VXI Global Solutions, LLC is a leading B2B provider of business process and information technology offering comprehensive services to our clients who are all Fortune 500. We specialize in sales and services, software development, quality assurance testing, and infrastructure outsourcing. VXI employs 23,000 people world-wide. We have dynamic customer interaction center that’s looking for a game changer like you!

Here is the scope of the responsibility:

The Call Center Recruiter is the first point of contact for all prospective hourly employees. In this role, s/he will act as liaison between the prospective employee, the Recruiting Team and Hiring Managers while ensuring that the candidate experience is positive and productive.

Responsibilities include:

·       Exhibit the VXI Culture of Performance and Core Values; Teamwork, Integrity, Excellence, Agility & Inventiveness by regularly applying guiding these principles in the decisions and actions chosen based on Reason, Record, and Circumstance.

·       Meeting or exceeding Key Performance Indicators and Guidelines in addition to VXI Policies and Procedures.

·       Supervising, managing employees day to day task and overall KPI metrics

·       Tracking, monitoring employee’s attendance and schedule adherence which including daily hour report and/or overtime

·       Accomplished team results by communicating job expectations; planning, monitoring, and appraising job results; coaching, counseling, and motivating employees; coordinating, and enforcing system policies, procedures, and productivity standards.

·       Responsible for the day-to-day application of organizational policies and procedures. Recognizes and recommends operational improvements to increase agent performance.

·       Avoid legal challenges by maintaining compliance with client service agreements and legal requirements.

·       Monitors performance of staff members according to established standards.

·       May participate in hiring decisions and conduct performance appraisals.

·       Meet with internal clients to assess needs and ensure utilization of accurate profiles and job descriptions

·       Assist in developing targeted ads to post positions in print, radio, intranet, and social media outlets

·       Review résumés; screen and select viable candidates

·       Surf employment boards and industry websites to scout talent

·       Use database to maintain candidate pipeline

·       Review, update and present pipeline management on a daily basis

·       Conduct phone interviews to further evaluate potential candidates

·       Help to facilitate any pre-employment testing required

·       Conduct initial face-to-face interview at company corporate headquarters

·       Recommend best fit candidates for available positions to next rounds of interview

·       Communicate status to candidates in a professional and consistent manner

·       Conduct reference checks, background checks and handle all candidate relations

·       Draft offer letters for candidates

·       Continuously develop new ways of reaching candidates and networking

·       Establish new processes to enhance the recruitment process within each line group

·       Assist in the evaluation of reports, decisions, and results of department in relation to goal setting

·       Recommend new approaches, policies and procedures to effect continual improvements in efficiency of department and services performed.

·       Maintain compliance with federal and state regulations concerning employment.

·       Perform other related duties as required and assigned.

·       Work closely with front line managers & employees in order to provide a voice for improvement processes.

Knowledge, Skills and Abilities

·       Able to coach and motivate in accordance with the VXI Performance Culture

·       Detail oriented

·       Familiar with contact center tools, systems, and methodologies

·       Strong MS Office skills including Word, Excel, and PowerPoint

·       Adaptable to swift program changes, developing the skills in proactive critical thinking and problem-solving

·       Ability to follow directions and logical process flows, with or without accommodation

·       Ability to walk or stand for 2-4 hours at a time up to 7-8 hours in a day, with or without accommodation.

Qualifications

·       A bachelor’s degree, and/or 3-5 years of non-Exempt-Talent Recruitment experience preferred.

·       Professional in Human Resources (PHR) or equivalent certification a plus

·       1-2 Management experience preferred

·       Good outstanding track record in attendance and work performance metrics

Job Type: Full-time

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