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VXI Global Solutions is a leading provider of business process and information technology outsourcing offering comprehensive services to its clients. Our company specializes in contact center and BPO services, software development, quality assurance testing, and infrastructure outsourcing. Headquartered in the United States, VXI employs 30,000 people around the world including locations in China and the Philippines.
At VXI, we are guided by our Values of Excellence, Integrity, Teamwork, Agility and Inventiveness.

Job Summary

The role will champion and sustain employee engagement programs of the site, and develop and implement strategic employee engagement interventions that will drive engagement to the next level. Key areas would include company spirit and pride, physical and mental health and wellness, building relationships, community engagement and service, work-life balance.

Role and Responsibilities

• Implements programs that will help foster a work environment that promotes team work performance feedback, recognition, mutual respect, and employee satisfaction

• Maintains positive employee relations climate by responding to employee’s concerns, addressing issues proactively and advising regarding company practices

• Leads employee engagement activities

• Works independently and uses discretionary judgment

• Maintains the highest level of confidentiality

• Remains accessible for upper level management at all times

• Performs other duties that may be assigned from time to time

Qualifications and Education Requirements

These are the qualifications that are necessary for someone to be considered for the position.  All qualifications must comply with applicable law.

Qualifications include:

• Candidate must possess at least a Bachelor’s/College Degree in any field.

• Must be skilled in providing exceptional Customer Experience.

• Must be skilled in verbal and written communication to compose correspondence and analyze, interpret and address customer needs.

• Must have the ability to work with and maintain confidential information.

• Must have the ability to manage short and long term projects.

• Must have the ability to work with minimal guidance or supervision in a time critical environment.

• Must have the ability to interact effectively with all levels of management and customers.

• Must demonstrate expertise in Microsoft Office applications including Word, Excel, and Powerpoint.

• Must have the ability to learn and use new computer applications as required.

• Equivalent education or work experience may be substituted for any of the above

Core Competencies

(Indicate minimum level of proficiency: N-Novice, I-Intermediate, A-Advanced, S-Strategic)

• Drive for Results - I

• Communication - I

• Resourcefulness - I

• Building Relationships - I

• Developing People - I

• Culture Building - I

Technical Competencies

(List Technical Competencies and indicate minimum level of proficiency: N-Novice, I-Intermediate, A-Advanced, S-Strategic)

• ​Analytical Thinking - I

• Customer Focus - I

• Decision Making - I

• Facilitation Skills - I

• Flexibility - I

• Good Personal Initiative - I

• High Sense of Confidentiality and Integrity - I

• Multi-Tasking - I

• Presentation Skills - I

• Project Management - I

• Results Achievement - I

• Stress Tolerance - I

• Time Management - I

• Verbal and Written Communication - I

Additional Notes

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job.  They are not intended to be an exhaustive list of all responsibilities, duties and skills required of personnel working within this job title.

Job Type: Full-time