ABOUT US:

VXI Global Solutions, LLC is a leading provider of business process and information technology outsourcing, offering comprehensive services to its clients. Our company specializes in call center and BPO services, software development, quality assurance testing, and infrastructure outsourcing. Headquartered in Los Angeles, California, USA, VXI employees over 30,000 people across 42 locations worldwide. Additional information located at http://www.vxi.com/.

VXI creates custom solutions in business-to-business and business-to-consumer applications which allow clients to achieve success in their market goals. VXI applications leverage emerging and classic communication channels. Services range from complete call center services, to maintaining applications, to building solutions using superior tools and technologies.

OUR VALUES AND CULTURE:

Excellence: Be the best in what we do. Provide the best product and the most innovative solutions to our customers. Strive for excellence. Hire and develop the best.

Integrity: Say what needs to be said with respect. Tell the truth. Maintain honesty in every partnership. Be prepared for full disclosure. Manage expectations realistically. Practice personal and collective accountability.

Teamwork: Agree on a shared vision and work together for a common goal. Treat each co-worker as a customer. Value and recognize diversity. Support and encourage communication. Learn from experiences. Reinforce ideas positively. Challenge each other professionally. Provide structure and leadership. Respect each other. Practice personal and collective accountability.

Job Description

Desktop Support is primarily responsible for installation, troubleshoot and documentation of hardware and software. The Desktop Support Technician assists coworkers in resolving and/or troubleshooting IT problems in person, over the phone or via e-mail. For complex issues, this role identifies the appropriate IT group to provide specific resolution support and escalates the case as necessary. The Desktop Support Technician works on projects that range from setting up new users to implementing new technologies organizationally.

PRIMARY RESPONSIBILITIES:

Provides first point of service technical IT support to the entire workforce.
Desktop support
Software and e-mail support
Network printer setup and troubleshooting
Remote user phone support
Install, configure, and troubleshoot computers, printers and other peripherals.
Perform preventative maintenance, testing, and repair of computer hardware.
Document resolutions or escalations within the internal ticketing system
Follow established procedures on daily work, occasionally using best judgement when applicable

EDUCATION:

High School Diploma/GED (College education preferred)
Related certifications a plus (Network+, ICND/CCNA, CCNP, etc)
Post-secondary computer science or similar degree/diploma

KNOWLEDGE/SKILLS:

Internal Candidates - Must have been employed with VXI for a minimum of 6 months and in good standing (no performance, attendance issues, etc.)
2 years of desktop support experience in a large enterprise environment preferred
Working knowledge of PC hardware and software installation, configuration, troubleshooting, and repair
Working knowledge of Microsoft operating systems and software products

Some knowledge of MAC operating systems

Excellent written and verbal communication skills, with the ability to effectively interact with customers at all levels.
The ability to learn about and understand new products, some of which may be complex.
Flexibility to work evening and weekend hours when necessary
Strong problem-solving skills
Honesty and integrity
Displays teamwork and leadership skills
Adaptable to change and able to work under pressure
Good time management skills and able to multi-task
High standards of ethical and professional conduct

Job Type: Full-time