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At VXI, we believe in hard work, a fun environment, and the kind of creativity and innovation that only comes about when skilled people from diverse backgrounds approach problems from varying perspectives. We believe each customer interaction is an opportunity to delight, engage, and inspire. Are you passionate about customer service? Do you bring awesome energy and a great attitude to your everyday interactions with your customers and team members? Apply today and join our winning team.

Customer Service Representative Overview

As a Customer Service Representative, you are delighted to provide outstanding service to our client's customers by answering their inbound phone calls and troubleshooting issues with major appliances from our client’s elite brand.

Your overall goal is to effectively diagnose the customer’s needs and provide world class support and solutions, while ensuring high customer satisfaction.

Customer Service Representative Responsibilities

• ​Successful Customer Support Representatives are patient, empathetic and passionately communicative
• Customer Support Representative will take Inbound Calls acting as a liaison, provide product/services information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency
• Assist and educate customers on warranty information and services
• Troubleshoot issues and answer all questions regarding their home appliances
• Resolve customer concerns, prevent future issues, and promote client’s services in a respectful and professional manner
• Communicate and explain the value and benefits of services to customers by establishing relationships and building strong rapport
• Problem-solving also comes naturally to you. You are confident at troubleshooting
• Personalize each call with our listen, care, connect strategy
• Accurately notate customer interactions into systems with accuracy
• Update logged information in a timely manner in order to track assessment completion, general inquiries and resolution

Compensation Package

• Paid Training

• Competitive Salary with weekly bonus opportunity

• Eligible for Performance Incentives

• Prize Giveaways (Washer/Dryer/Range/Refrigerator/TV)

• Health Insurance (Medical, Dental, Vision, 401K options)

• Fun Work Environment

• Referral for Life Program ™- Earn a residual bonus of $20 every pay period for you and your referral. No cap on the amount you refer or referral payouts!

• Employee Cell Phone Discount – $25 a month unlimited talk, text and data (+applicable tax) up to 5 lines!

• Abundant Advancement Opportunities

• PTO Accrual

Knowledge, Skills and Abilities

• Ability to understand product details at a consumer level

• Ability to quickly establish and build rapport

• Ability to problem solve and communicate at a consumer level

• Active listening skills

• Desire to be of service

• Goal orientated and the desire to earn top incentive payouts

• Strong customer service skills

• Ability to follow a call flow

• Exceptional time management

• Knowledge of computers and MS-Windows

• Excellent written and verbal language skills

• Ability to navigate multiple screens/programs and multi-task

• Ability to type 25 wpm with 95% + accuracy

• Professional comportment and demeanor

• Ability to follow direction/accept coaching

• Ability to manage stress

• Desire to work in a team environment achieving personal and team goals

• Self-motivated and upbeat

Requirements

• Minimum of one-year’s customer service experience either in a face-to-face position or previous call center position

• Flexible working schedule. Schedule are subject to change due to our call volume nature

• Exemplary Attendance records with previous employers.

• Open Availability: 9 am to 8 pm 7 days/week

• Full Time Position up to 40 hours per week

• High School Diploma or GED

• Must submit to a background check and drug test upon offer of employment

VXI has been working tirelessly to provide a clean and COVID safe environment for our staff.

• Social Distancing on the call floor to maintain at least six feet between co-workers.

• On-site health screenings of each employee when they arrive for their shift.

• Strict Cleaning protocols - include hand sanitizer and supplies to clean throughout the day.

• Face masks provided for all employees to wear during their shifts.

*We will continue to enhance and modify our protocols, as appropriate.