ABOUT US:

VXI Global Solutions, LLC is a leading provider of business process and information technology outsourcing, offering comprehensive services to its clients. Our company specializes in call center and BPO services, software development, quality assurance testing, and infrastructure outsourcing. Headquartered in Los Angeles, California, USA, VXI employees over 30,000 people across 42 locations worldwide. Additional information located at http://www.vxi.com/.

VXI creates custom solutions in business-to-business and business-to-consumer applications which allow clients to achieve success in their market goals. VXI applications leverage emerging and classic communication channels. Services range from complete call center services, to maintaining applications, to building solutions using superior tools and technologies.

 OUR VALUES AND CULTURE:

Excellence: Be the best in what we do. Provide the best product and the most innovative solutions to our customers. Strive for excellence. Hire and develop the best.

Integrity: Say what needs to be said with respect. Tell the truth. Maintain honesty in every partnership. Be prepared for full disclosure. Manage expectations realistically. Practice personal and collective accountability.

Teamwork: Agree on a shared vision and work together for a common goal. Treat each co-worker as a customer. Value and recognize diversity. Support and encourage communication. Learn from experiences. Reinforce ideas positively. Challenge each other professionally. Provide structure and leadership. Respect each other. Practice personal and collective accountability.

Job Description

A Dialer Administrator plays a critical role in every call center and customer contact center environment by making sure the dialer system is working properly and efficiently. These workers are required to be experts in the dialer system, which includes routing calls and automating the process of dialing numbers. The Dialer Administrator is also in charge of reducing the cost of making phone calls by reducing repetitive and error-prone work.

VXI is searching for a seasoned Dialer Administrator that has the proper experience in using a dialer system while understanding the basic principles associated with data structure and optimizations. If you have good critical thinking and communication skills that complement your work as a dialer administrator, we would love to have you on our team!

Typical duties and responsibilities

• Perform daily uploads, downloads, and importing

• Ensure and document outbound dialer activity

• Analyze dialer-output data to identify potential problems and issues

• Create and update dialing campaigns, filter, list strategies and reports

• Monitor and adjust the performance of dialer systems

• provide financial analysis impact based on trended performance against targeted goals

• partner with telecom team during outages and escalations

• ​Complete other duties as assigned

Education and experience

• This position requires a high school diploma or GED; a bachelor’s degree is preferred. 

• Also required is at least one year of experience in a call-center environment.

Required skills and qualifications

• ​Knowledge and experience in using a dialer system

• Intermediate to advanced proficiency level with Microsoft Excel

• Basic statistics knowledge and ability to comprehend and analyze dialer-output data

• Knowledge of auto-dialer operations and concepts

• Understand database-design principles, data structures, and optimizations

• Critical thinking skills and the ability to use logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems

• Strong time management skills and the capability to execute multiple tasks and priorities in a dynamic environment

• Excellent oral and written communication skills

Preferred qualifications

• ​At least 1 year in a call-center environment

• Knowledge and experience in using a dialer system

• Intermediate-Advanced proficiency level with Excel

• Basic statistics knowledge

Job Type: Full-time - Remote/Virtual