Internal Employees must complete and submit an Employee Eligibility/Transfer form when applying to a new position. 

Complete the steps below.

Click on the link to access the VXI One Page: https://vxione.vxiusa.com/us/Home

Select the Talent Acquisition tab. 

Your current manager will need to approve and sign this document for you to be considered for the position: 

Contact Center (Internal Only) Temporary Training Assistant

VXI Global Solutions is a leading provider of business process and information technology outsourcing offering comprehensive services to its clients. Our company specializes in contact center and BPO services, software development, quality assurance testing, and infrastructure outsourcing. Headquartered in the United States, VXI employs 40,000 people around the world in 43 locations, including China and the Philippines. At VXI, we are guided by our Values of Excellence, Integrity, Teamwork, Agility and Inventiveness.

Job Description

Contact Center TemporaryTraining Assistant Overview:

The TemporaryTraining Assistant is primarily responsible for assisting the Trainers in facilitating the training program to our new hire trainees and current employees. Assist the nesting trainees and coaching/up-training associates. The successful candidate will be customer centric and have experience in coaching material for adult learners in a fast-paced environment.

Responsibilities Include:

• Facilitate classroom style training on products, sales and customers service techniques, enhancements, etc. for all new and tenured associates as needed
• Develop and maintain training tools, including worksheets, templates, databases and reports
• Facilitate role play sessions
• Manage testing and performance for all sale’s new hires while in training
• Monitor trainees' knowledge before and after training to help determine follow-up training required
• Utilize established curriculum and assist in developing new educational materials
• Be the subject matter expert and handle calls related to your training alongside your trainees as required
• Provides individual coaching and motivation to trainees on progress and performance
• Ensures seamless transition to the Contact Center production floor
• Perform other related duties as assigned

Qualifications: Knowledge Skills and Abilities:

• Embrace a customer-focused and results-driven environment
• Excellent presentation skills
• Strong oral and written communication skills
• Strong Internet and computer literacy skills in MSFT Word, Excel, Outlook, Access
• Outstanding interpersonal skills in a multicultural environment
• Flexible with schedule to accommodate working in a 24x7 environment and international time zones

The Education/Experience Preferred:

• High School Diploma/GED (Associates Degree preferred)
• 6 months Training/Facilitation Experience (within a contact center environment)
• Exemplary Attendance Records with Previous Employers
• Must be able to pass a background check and drug screen upon offer
• Must be a current Cortland Employee

Cortland Performance Requirements:

• No PIPS above CD in the last 3 months

• Attendance/Absenteeism Requirement = Below 15%

• 6 weeks of performance scorecard met = Above 85%

Please note, this is a temporary position. If selected:

• You will remain at your current pay for the next few months,but will be trained as a group for 3 hours every Friday to prepare for your Temp Training Assistant position. 

• If you are used to facilitate any client mandated upskill training prior to the new hire classes, you will be paid $1.00 more per hour while facilitating that upskill training.

• Once you begin training your assigned classes in ramp for new hire training, you will be given $19.50 per hour while you are actively facilitating new hire classes.

• Once you have completed your assigned classes there is potential to be offered to move into a TL role, but this is contingent upon meeting performance & requirements during the Temp Training role.

This description portrays in general terms the type and level(s) of work performed and is not intended to be all-inclusive, nor the specific duties of any one incumbent. Management reserves the right to make amendments to said job description at any time.

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