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Are you tired of applying to hundreds of jobs a day hoping to get a call back? Stop!  At VXI, we welcome you to walk-in to our site anytime from 9am - 4pm CST Mon - Fri to speak with our AWESOME Recruiters in person!  If you meet the minimum qualifications listed below, no need to wait for a call from us. Just walk in and we will get you through the process! Reminder, you will work ONSITE in our awesome center in Lubbock, TX.  

Address: 

2002 W. Loop 289, Suite 101

Lubbock, Texas 79407

M-F 9am - 4pm CST

Sat 10am - 2pm CST

We are looking to hire a responsible and energetic Customer Service Representative to join our team at VXI Global Solutions.

At VXI Global Solutions, we believe in hard work, a fun environment, and the creativity and innovation that only comes when skilled people from diverse backgrounds approach problems from varying perspectives. We believe each customer interaction is an opportunity to delight, engage, and inspire. 

What You Will Do

As a Customer Service Representative, you will take inbound calls and provide excellent customer service from customers by addressing the concerns of renters related to the condition or operation of the vehicle while on rent.   This includes developing resolutions to customer concerns, completing documentation of the event and taking proactive steps to ensure the highest level of customer service and to protect company assets.  You must also be knowledgeable about its policies and procedures and be able to provide accurate information to customers. Additionally, customer service representatives must be able to handle difficult customer situations in a professional and courteous manner.

·         Develop and enact resolutions to customer concerns that achieve a high degree of customer acceptance while remaining cost effective for the corporation.

·         Provide accurate and detailed documentation of Emergency Roadside Services (ERS) Cases handled.

·         Work effectively with personnel within and external to the Emergency Roadside Services (ERS) department as well as 3rd party vendors.

·         Meet or exceed stated performance, attendance and productivity metrics.

·         Exercise good judgment and decision-making skills while performing all assigned duties.

·         Utilize problem-solving skills to resolve customer complaints quickly and efficiently

What You Bring

·         High School diploma or GED required

·         6 months of customer service experience

·         Ability to navigate on multiple screens/programs and multi-task as well as handle high-volume calls

·         Must have excellent communication and problem-solving skills, as well as the ability to work in a fast-paced environment.

·         Working knowledge of personal computers, including Microsoft Office Suite, as well as the ability to navigate multiple applications

·         Ability to adapt to new technology

·         Ability to type 25 wpm with 95%+ accuracy

·         Willingness and ability to appear on live video with co-workers in a distraction-free dedicated space

·         Ability to work both independently, as well as in a team environment

·         Must be able to work flexible hours, including evenings, weekends, and holidays.

Work with us, and you’ll enjoy the following:

·         $18 / hour

·         Full-Time, 40-hour/week schedule

·         100% paid training

·         Optional medical, dental, vision, and life insurance are available. Effective after the first full calendar month of work completion if elected.

·         We have a fantastic referral program where there is no cap for referral payouts!

·         Opportunities for advancement and professional development

VXI Global Solution is an equal-opportunity employer committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristics outlined by federal, state, or local laws.

This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. VXI Global Solutions makes hiring decisions based solely on qualifications, merit, and business needs at the time.

Address: 

2002 W. Loop 289, Suite 101

Lubbock, Texas 79407

M-F 9am - 4pm CST

REMINDER: **This role is 100% onsite.  You will be working onsite in our fun, energetic, motivating, colorful call center with other rock stars cheering you on to success!**